Contact JobScout Support

How to Reach Out When You Need Help

We get it — technology can be tricky sometimes, especially when you’re relying on AI to match you with jobs or schedule interviews. That’s why we made contacting us as straightforward as possible. Whether you’ve got a quick question about your resume optimization or need help navigating interview flows, we’re ready to assist.

Our platform offers multiple ways to get in touch, so you can pick what suits your situation best — live chat, email, or phone. We also have self-service resources if you want a faster fix on your own.

Finding Our Contact Page Quickly

If you’re visiting our site and wondering where to go, here’s a quick walkthrough. From the homepage, look for the “Contact” or “Support” link up top — it’s usually right between “About” and “Login.” On your phone? Just tap the hamburger menu to reveal it.

Already logged in? Even better. Your dashboard sidebar has a “Help” or “Support” icon (usually a question mark or life preserver). Clicking that will fast-track your request and include your account info automatically, which helps us help you faster.

Live Chat: Instant Help When You Need It

Live chat tends to be our users’ favorite. It’s right there on every page, bottom-right corner, as a chat bubble. Just click it, fill in your name, email, a brief description of the issue, and how urgent it is — urgent, normal, or low priority.

What Happens Next?

Within minutes, an agent joins the chat ready to assist. They’ll have access to your account details (if you give permission), so you won’t have to repeat yourself. Plus, they can share helpful links, screenshots, or even start screen sharing if you want a hands-on walkthrough.

Response Times to Expect

• Urgent issues: usually under 5 minutes
• Normal priority: around 10-15 minutes
• Low priority: up to 30 minutes during busy hours

Email Support: When You Need to Go Deeper

Email is great for detailed questions, attaching screenshots, or when you want a written record of your conversation. You can send your message to [email protected] for general help, or choose a specialized address depending on your issue.

Tips for Writing Your Support Email

1. Clear subject line describing your problem
2. Your registered account email
3. Exact error messages you encountered
4. Steps you’ve already tried to fix it
5. Attachments like screenshots, if relevant
6. Your browser and device details for tech issues

Providing this info upfront really speeds things up — it means less back-and-forth and quicker resolutions.

Phone Support: When Voice Makes All the Difference

Sometimes, talking to a real person is what you need — especially if your interview is coming up soon or you’re dealing with a tricky technical issue. Phone support is available mainly for premium users or urgent cases, but free users can request callbacks in emergencies.

When to Choose Phone Support

• Last-minute interview scheduling conflicts
• Complex troubleshooting that’s hard to explain in writing
• Account security concerns
• Billing disputes requiring immediate attention

Hours and Availability

Before You Call

Have these ready to make your call smoother:

1. Your JobScout account email
2. A clear description of the issue
3. Any error codes or messages
4. Steps you’ve tried already
5. When you’d like the problem resolved

Helping Yourself with Self-Service Tools

If you want to skip the wait, our knowledge base and video tutorials might have the answer. They cover about 80% of the common questions we get, from fixing resume uploads to adjusting AI job matching preferences.

Knowledge Base Highlights

• Resume optimization troubleshooting
• Interview scheduling fixes
• Account settings walkthroughs
• Fine-tuning AI job matching
• Application tracking help

Video Tutorials

Short, focused videos (3-5 minutes) show you exactly how to use key features on our platform — no fluff, just practical steps.

Getting Technical Support for AI Features

Since AI drives much of what we do, sometimes you might run into glitches or unexpected results. For example, if job recommendations feel off or your resume won’t upload, it helps to provide us with specific details so our team can diagnose the issue faster.

Common Technical Issues

Things like unsupported browsers (we recommend Chrome, Firefox, Safari, or Edge), resume file size limits (up to 5MB, PDF/DOC/DOCX), or incomplete profile info can affect your experience. If something feels off, contact us with the details above.

Account Help and Privacy Requests

Sometimes issues are specific to your account — like login problems or needing to update your profile data. Here’s what you should know.

Resetting Your Password

If you can’t log in, start by clicking “Forgot Password” on the login page. You’ll get an email with a reset link. Still stuck? Use the “Account Recovery” link to reach our security team directly.

Profile and AI Matching Issues

If your job matches aren’t quite right, send us an email with screenshots and a description of what you expected versus what happened. We’ll help fine-tune your settings.

Privacy Requests

For data exports, account deletion, or privacy concerns, email [email protected]. These requests typically take 5-7 business days to process fully.

Response Times and What to Expect

We try to set realistic expectations so you’re not left wondering. Here’s a quick rundown:

• Live Chat: Immediate during business hours, but can stretch to 30 minutes during peak times like Monday mornings or lunch breaks.
• Email: Usually within 24 hours for most questions, but complex cases might take up to 72 hours.
• Phone: Mostly immediate, though you might wait 5-10 minutes during busy periods.

Peak Support Times

Our busiest support windows are Monday mornings (9-11 AM EST), lunch hours (12-2 PM EST), late afternoons (4-6 PM EST), and the first week of each month when billing cycles start. If your issue isn’t urgent, choosing off-peak times can speed up responses.

When and How to Escalate Your Issue

If you feel your problem isn’t getting solved after a couple of back-and-forths, or you keep facing the same roadblock, it’s absolutely okay to ask for escalation.

Steps to Escalate

1. During any support interaction, request to speak with a supervisor or technical lead.
2. For email, reply to your ticket with “ESCALATE” in the subject line.
3. Escalations are reviewed by senior staff within 4 hours during business days.
4. You’ll get either a direct fix or connection to the right specialist team.

We want to make sure you’re never stuck without a solution.

❓ FAQ